Copilot & AI from Microsoft in business.

Microsoft 365 Copilot costs $30 per user per month (approx. €28.10 excl. VAT), on top of an eligible Microsoft 365 license (Business Standard, Business Premium, E3 or E5). Microsoft 365 Copilot Chat is included at no extra cost and is a good way to get started, with agents billed on a pay-as-you-go basis. For 50 users, budget around €17,000 excl. VAT per year in licenses, consulting not included.

The most profitable use cases: drafting and summarizing emails in Outlook, automatic Teams meeting recaps, data analysis in Excel, first drafts of Word and PowerPoint documents, and searching internal knowledge through Microsoft Graph. The fastest gains show up in support functions: finance, HR, customer service and sales management.

Copilot Studio builds AI agents that understand a natural-language request, reason and decide. Power Automate runs deterministic, predefined workflows, including RPA on applications without APIs. In practice, the two work together: the Copilot Studio agent receives the request and decides, and Power Automate executes the action in your systems.

In 5 steps: a license and permissions audit (anti-oversharing governance), a pilot with 10 to 50 users and baseline KPIs, a wave-based rollout with role-specific training, agent and automation build-out, then ROI measurement with Copilot Analytics. A pilot can launch in 2 to 4 weeks; a full deployment with adoption takes 8 to 12 weeks.

Yes — provided the tenant is prepared. Copilot honors the existing Microsoft Graph permissions, data stays within the Microsoft 365 service boundary (EU Data Boundary for European customers) and is never used to train the models. The real risk is internal: oversharing. Microsoft identifies it as the leading cause of Copilot incidents, which is why we run a systematic permissions audit before any deployment.

Copilot Studio has been billed in Copilot Credits since September 2025: a 25,000-credit pack at $200 per month, or $0.01 per credit pay-as-you-go through Azure. An internal support agent typically consumes a few hundred to a few thousand credits per month, depending on the volume of conversations and actions.

Yes. Agent Builder covers simple cases directly inside Microsoft 365 Copilot, and Copilot Studio lets you build low-code agents connected to your systems: over 1,400 connectors, Model Context Protocol (MCP) support, multi-agent orchestration. Low-code doesn't remove the need for governance: data scope, oversight and each agent's identity (Entra Agent ID) still need to be defined.

Four prerequisites: an eligible Microsoft 365 license (Business Standard/Premium, E3, E5), identities managed in Entra ID, a SharePoint and OneDrive permissions audit to fix oversharing (Data Access Governance reports, Restricted Content Discovery), and Purview sensitivity labels on sensitive documents. Without this groundwork, Copilot exposes whatever was already poorly protected.

Forrester Total Economic Impact studies measure a 116% ROI over 3 years for Microsoft 365 Copilot (up to 353% for SMBs), 248% for Power Automate with around 200 hours saved per employee per year, and payback in under 6 months for Power Platform. We measure your actual ROI: a baseline before deployment, then Copilot Analytics and time saved per process afterwards.

No — it's a question of scope. Copilot Studio is the right choice when your users and data live in Microsoft 365: time-to-value in a few weeks. Custom development (Microsoft Foundry, custom RAG) makes sense when you need control over the models, costs at scale or deep IT-system integration. Keerok does both and helps you decide — often starting low-code before industrializing.