Automatisation process API/Back-end
Automation

Automatisation process API/Back-end

Client Zeway
Industry Automobile
Year 2024

Series of customer service automations involving data scraping, review collection, real-time data integration, and API management using tools like Python, Selenium, Make, Airtable, and AWS services

Context: The client, a leading player in the automobile industry, identified a critical need to streamline their back-end processes to enhance efficiency and reduce operational costs. The initial assessments highlighted significant delays and manual intervention in their workflows, affecting their overall productivity.

Challenge: The company faced a unique challenge: their existing systems were fragmented, leading to data silos and inefficiencies. They realized that manual data handling created bottlenecks that hindered their ability to respond to market demands swiftly. Consequently, they sought a robust solution to automate these processes and ensure cohesive data flow across departments.

Solution: To address these issues, we implemented a comprehensive automation solution leveraging technologies such as Zapier, Make, Airtable, Docker, and AWS. By creating custom APIs and utilizing serverless computing with AWS Lambda, we effectively integrated various applications, enabling seamless data migration and process automation. Our team utilized Javascript and Python to develop scripts that facilitated smoother interactions among systems.

Results: The implementation of this automation process led to a remarkable increase in operational efficiency. The client reported a 35% reduction in process times and a significant decrease in manual errors. With these improvements, they were able to redirect human resources towards more strategic tasks, generating a 20% increase in productivity. Furthermore, the overall cost savings achieved through reduced operational redundancies amounted to significant ROI, empowering the client to better position themselves in a highly competitive market.

Technologies used

Zapier Make Airtable Javascript Docker AWS Lambda AWS Python
"Vincent nous aide à automatiser nos process via des robots en Python et en lien avec Airtable qui est central dans nos systèmes. Il est techniquement fort et rapide. Mais surtout, il est autonome, pro-actif et propose des solutions et améliorations. C'est un game-changer dans l'équipe. Merci Vincent !"
Jérémy
CTO — Zeway
"J'ai travaillé avec Vincent sur plusieurs sujets chez Zeway (automatisation d'état d'entrée et de sortie des scooters, prise d'assurance automatique...) et avec des stacks variés (script Pyhton, Make, Airtable). Vincent est ponctuel, fiable, précis et force de proposition pour améliorer nos process. Je recommande les yeux fermés. Merci encore pour le travail accompli."
Tristan
PMO — Zeway

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